Privacy Policy
How we collect, use, and protect your information
Information We Collect
When you visit or shop at sattvaafoods.com, we may collect:
- Personal details — name, email address, phone number, and billing/shipping address when you place an order.
- Payment information — processed securely via Shopify Payments / Razorpay. We never store full card details.
- Device & usage data — IP address, browser type, pages visited, and time spent, collected automatically via cookies.
- Communications — any messages you send us via email or contact forms.
How We Use Your Information
- To process and fulfil your orders, including shipping and delivery updates.
- To send order confirmations and customer support responses.
- To send promotional emails and offers — only if you have opted in.
- To improve our website experience and understand customer preferences.
- To comply with legal and tax obligations under Indian law.
Cookies
We use cookies and similar tracking technologies to enhance your browsing experience. These include:
- Essential cookies — required for the cart and checkout to function.
- Analytics cookies — help us understand site traffic (e.g. Google Analytics).
- Marketing cookies — used to show relevant ads on platforms like Facebook/Instagram.
You can disable cookies in your browser settings, though this may affect site functionality.
Sharing Your Data
We do not sell, trade, or rent your personal information. We may share data with:
- Delivery partners (e.g. Shiprocket, Delhivery) — to fulfil your orders.
- Payment processors — to complete transactions securely.
- Email platforms (e.g. Klaviyo, Mailchimp) — if you are subscribed to our newsletter.
- Legal authorities — if required by Indian law or court order.
Data Security
Our website is hosted on Shopify, which uses industry-standard SSL encryption. All payment transactions are processed over secure, encrypted connections. We take reasonable precautions to protect your data from unauthorised access, loss, or misuse.
Your Rights
Under applicable law, you have the right to:
- Request access to the personal data we hold about you.
- Ask us to correct inaccurate or incomplete data.
- Request deletion of your data (subject to legal obligations).
- Opt out of marketing communications at any time via the unsubscribe link in any email.
Third-Party Links
Our site may contain links to external websites. We are not responsible for the privacy practices of those sites. We encourage you to review their policies before sharing any personal information.
Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date at the top of this page. Continued use of our website after changes constitutes acceptance of the updated policy.