Refund & Return Policy

Our Return Policy at a Glance

Return Window

All return or refund requests must be raised within 48 hours of delivery. Please inspect your order as soon as it arrives. Requests made after this window will not be accepted.

How to Raise a Return Request

Refund Process

Approved refunds are processed to the original payment method:

• UPI / Net Banking / Debit Card — 5–7 business days
• Credit Card — 7–10 business days (depends on your bank)
• Prepaid Wallet — 2–3 business days
• Cash on Delivery — refund via bank transfer (NEFT/UPI); you will need to provide your bank details.

Replacements

In most cases, we prefer to send a free replacement rather than a refund, so you receive your pure ghee without delay. Replacements are dispatched within 1–2 business days of approval.

Cancellations

Orders can be cancelled within 12 hours of placing the order, provided it has not yet been dispatched. Once dispatched, cancellations are not possible.

To cancel, email hello@sattvaafoods.com with your order number as soon as possible.

Perishable Nature of Products

Our ghee is a food product. For hygiene and safety reasons, we cannot accept returns of products that have been opened, used, or stored improperly. We trust our customers to inspect packaging upon delivery.